How long does delivery take? 

Depending on the chosen option at checkout, between 1-3 working days. 

What is a Designer Dupe?

It's a product which is inspired by the stated fragrance. 

What kind of fragrance are they?

All of our products are Perfums, which means they are generally stronger than the stuff bought in most online dupe sites.  

Where are you based?

We are based in the United Kingdom

Are your products Vegan Friendly and Cruelty Free? 

We only use Vegan Friendly Fragrance Oils, and of course they are cruelty free! We wouldn't have it any other way.

What are your opening hours?

We are open Monday - Friday 9am - 5pm, and will answer any questions within this time frame.

Are they safe to spray on clothes?

As there is a higher oil content to make them last longer, with ALL perfumes, not just The Essence Vaults's perfumes, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.

Can I amend or cancel my order after I've placed it?

Unfortunately not, all of our shipping is automatic, so we cannot edit or cancel an order once it is placed. 

Where is my order?

Please check your tracking link that was emailed at the time of despatch (may be in junk/spam folder).

My order has arrived damaged?

Please take pictures of the outer packaging (Royal Mail apology bag if there is one), the damaged bottles ensuring the bottle number is visible and email the pictures to us. Do not dispose of the bottles until we have done our investigation.

Where is my exchange/refund?

Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt.

What is your returns process?

We accept products back within 30 days for a refund or exchange. Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than that. Our returns address is CM Fragrances, Unit 13 Craigstown Industrial Estate, Randalstown, BT41 2PT. Please ensure you include your name, order number and request for refund or exchange product details.
Home Reed Diffusers if you wish to return, please retain the closure cap, as we will not be able to accept a return without this. 

Can I use two promotional codes at once?

No, our discount codes or promotional codes cannot be stacked, therefore you are unable to use codes on pre-discounted bundles or packs. With our FREE GIFT over £75, only one free gift will be given. if you have added more than one, the top line will be given, if you have added the free gift when the total paid is less than £75, the free gift will not be given.