Orders placed before 8AM Monday to Friday are normally processed the same day. Orders placed after 8AM Friday aren’t processed until Monday.During Offer Periods, Black Friday and Christmas this may be a little longer.
When will my order arrive?
Normal UK delivery is between 1-3 working days. During Offer Periods, Black Friday and Christmas, this may be a little longer. For International orders please check your email confirmation for delivery times.
What if I missed the time window in a sale I wanted?
We’re always kind to our customers, so please send an email and our lovely team will take care of you. Email us at firstname.lastname@example.org and let them know of your situation. You deserve your favorite fragrances for the best price!
My order is marked as delivered but I have not received it?
Not a problem, we’ll get you covered! Just send an email to email@example.com and let us know your order number. We answer emails 9am from 5pm.
How should I store my fragrances?
Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.
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