Refund Policy

We offer a 30-day money-back guarantee on everything we sell. We know that buying fragrance online means you can't smell it first - that's a real leap of faith, and we think you deserve a proper safety net.

Give your new scent a few test sprays, see how it settles on your skin, and if it's not the one for you, we'll make it easy to sort.

How to return

Head to our Returns & Exchanges page to start the process. Fill in the return form with your order number and the reason for your return, and we'll send you a returns reference number and full instructions within 48 hours. Please don't send anything back before you've heard from us.

Eligibility

To be eligible for a return, your item must be returned within 30 days of delivery. For fragrances, a few test sprays are absolutely fine - we just ask that the bottle hasn't been heavily used. All items should be returned in their original, undamaged packaging.

For other products, here's what to keep in mind:

  • Car perfumes and reed diffusers - you're welcome to open these and have a smell, but they should be returned unused with the bung or stopper replaced securely and the closure cap included.
  • Candles and wax melts - these must be returned completely unused.

Not sure if your item qualifies? Just get in touch before sending anything back and we'll be happy to advise.

Refunds

Once we've received and checked your return, we'll process your refund within 7 business days back to your original payment method. You'll receive a confirmation email as soon as it's been processed. Please allow a further 3-7 business days for the funds to appear, depending on your bank or card provider.

Exchanges

If you'd prefer a different fragrance rather than a refund, just let us know when you fill in the return form. Exchanges are subject to stock availability - if your preferred choice isn't available, we'll get in touch to discuss alternatives or offer a full refund instead.

Gifts

If you received an item as a gift and would like to return or exchange it, please get in touch with as much detail about the original order as you can. Refunds can only be issued to the original payment method, so gift returns are usually handled as exchanges or store credit.

Return postage

Return postage costs are the customer's responsibility unless the item arrived faulty or damaged. We'd recommend using a tracked service and holding onto your proof of postage until your refund has been confirmed.

Faulty or damaged items

If your item arrived damaged or not as described, please visit our Returns & Exchanges page and select the relevant option. We aim to resolve all damage claims within 24 hours and will cover all associated costs.

For any questions, our Customer Services Team is here to help. Get in touch via our contact page and we'll get back to you as soon as possible.