Once your order has been dispatched, you'll get a shipping confirmation email with your tracking number and a direct link to follow your parcel. Just click the link or pop your tracking number into our tracking page to see live updates.

It can take up to 24 hours after dispatch for tracking to go live, so if nothing's showing yet, give it a little time.

Worth checking your spam or junk folder first - automated emails can sometimes end up there. If it's not there either, the quickest way to check on your order is to log into your account, where you'll find your order status, tracking number, and a link to follow your delivery.

If you checked out as a guest, it's possible there's a typo in the email address on your order. Just get in touch with your order number and the email you used at checkout, and we'll get that sorted for you.

Your order number is in your confirmation email, sent to the address you used at checkout. If you can't find it, check your spam folder. You can also find it by logging into your account and heading to the Orders section.

Standard UK delivery typically takes 2-4 business days from dispatch. If you need it sooner, express next-day delivery is available at checkout for orders placed before 8am Monday to Friday.

During busy periods like Black Friday or Christmas, please allow a little extra time. Bank holidays don't count as business days.

If your order hasn't been dispatched yet, we can update the address for you - just get in touch as soon as possible with your order number and the correct details.

Once it's with the courier, we're unable to redirect it, but you can contact them directly to arrange a redelivery or collection from a local depot.

It can happen - tracking sometimes pauses for 24-48 hours, especially during busy periods or when a parcel is moving between depots. It doesn't always mean something's wrong.

That said, if there's been no movement for more than 3 business days, or your expected delivery date has passed, please get in touch with your order number and we'll look into it with the courier.

Before getting in touch, it's worth trying a few things first, as these tend to resolve most cases quickly.

• Check with your neighbours, as couriers sometimes leave parcels with adjacent properties.
• Have a look in any safe spots around your home - a porch, shed, or behind the bins.
• Check whether a card has been left about a delivery attempt or a parcel held at a local depot.

If you've done all of that and still can't find it after 24 hours, please contact us with your order number and we'll open an investigation with the courier. Investigations can take up to 5 business days to complete.

We move quickly with our orders, so there's only a short window to cancel after purchase. If you need to cancel, please get in touch with your order number as soon as possible.

If your order has already been dispatched, we won't be able to stop it - but you're welcome to return it once it arrives under our 30-day returns policy.

Absolutely. Just get in touch with your order number and the correct details and we'll update your account and resend your confirmation and tracking information.

If you're not sure of your order number, give us your full name, delivery postcode, and the approximate date of purchase and we'll track it down for you.

Yes, we deliver across the whole of the UK, including Northern Ireland, the Channel Islands, the Isle of Man, and the Scottish Highlands and Islands. Delivery to some remote postcodes may take an extra day or two, and express next-day delivery may not be available in all areas.

Yes, we ship to a number of international destinations. Delivery costs and estimated timeframes are calculated at checkout based on where you are.

Please be aware that international orders may be subject to local customs duties or import taxes - these are the responsibility of the recipient and aren't included in the price you pay at checkout.

Unfortunately not - once an order is placed, it's processed immediately by our fulfilment team and we're unable to combine them. Each order will be dispatched separately, and you'll receive tracking information for both so you can keep an eye on them.

We offer a 30-day money-back guarantee on everything we sell. We know that buying fragrance online means you can't smell it first, so we want you to be able to try your new scent properly before committing.

Give it a few test sprays, see how it settles on your skin, and if it's not right for you, return it within 30 days of delivery for a full refund or exchange. No hassle, no awkward questions.

To be eligible, items should be returned in their original, undamaged packaging and must not have been heavily used. For other products:

• Car perfumes and reed diffusers - you're welcome to open these and have a smell, but they should be returned unused with the bung or stopper replaced securely and the closure cap included.
• Candles and wax melts - these must be returned completely unused.

Not sure if your item qualifies? Just get in touch before sending anything back and we'll be happy to advise.

Fill in the return request form on this page - you'll need your order number and the email address used at checkout. Once we've reviewed your request, we'll send you a returns reference number and full instructions within 48 hours.

Please don't send anything back before you've heard from us, as we may not be able to process your refund without the correct paperwork.

Once we've received and checked your return, we aim to process your refund within 7 business days back to your original payment method. You'll get a confirmation email as soon as it's been processed.

Allow a further 3-7 business days for the funds to appear, depending on your bank or card provider.

Absolutely. Just select the exchange option when you fill in the return request form and let us know which fragrance you'd like instead. A few test sprays are fine, but the item should otherwise be unused and returned in its original packaging.

Exchanges are subject to stock availability. If your preferred choice isn't available, we'll get in touch to discuss alternatives or offer a full refund instead.

Of course! If you'd like to exchange a gift, please get in touch with the order number from the original purchase (the gift-giver should be able to help with this) or as much detail about the order as you can. We'll do our best to help.

Just a heads up - refunds can only be issued to the original payment method, so gift returns are usually handled as exchanges or store credit.

Yes, absolutely. You can return individual items from a bundle for a refund or exchange - you don't need to return the whole set.

If you're returning part of a bundle, the refund will be calculated proportionally based on the bundle price you paid. Just get in touch when you fill in the return form and we'll make sure everything is sorted for you.

Yes. Individual subscription deliveries can be returned under the same 30-day policy as standard orders. A few test sprays are fine, but items should otherwise be unused and in their original packaging.

If you'd like to cancel your subscription entirely, you can do that any time from your account portal - no need to contact us. Cancelling your subscription doesn't automatically trigger a return for any items you've already received.

We check every return when it arrives. If something doesn't quite meet our returns criteria - for example, the packaging is missing, the item shows signs of heavy use rather than just a few test sprays, or a candle has been lit - we unfortunately won't be able to process the refund and will have to return the item to you.

To avoid any issues, we'd recommend packing your return carefully and holding onto your proof of postage until your refund has been confirmed. If you're ever unsure whether your item will qualify, just get in touch before sending it back.

Yes. As an EU consumer buying online, you have a statutory right of withdrawal under EU Directive 2011/83/EU, which lets you withdraw from your purchase within 14 days of delivery without giving a reason.

Our 30-day returns policy is more generous than this legal minimum, so our standard returns process will usually be the quickest and simplest route. If you'd prefer to exercise your formal statutory right, please visit our Withdraw from Contract page.

Your item is eligible if it was delivered within the last 30 days, it's in its original undamaged packaging, and it hasn't been heavily used. For fragrances, a few test sprays are absolutely fine.

For other products: car perfumes and reed diffusers can be opened for a smell but should be returned unused with the bung or stopper replaced and the closure cap included. Candles and wax melts must be completely unused.

If you're not sure, just get in touch before sending anything back and we'll point you in the right direction.

We're really sorry to hear that. Please don't throw away the item or its packaging before getting in touch - we'll need photos to process your claim.

Head to our Damaged or Missing Item page and select "Item arrived damaged" to submit a report. Clear photos of the damage and the outer packaging are the most helpful thing you can send us.

We aim to resolve all damage claims within 24 hours, and we'll offer you a replacement, exchange, or full refund - whichever you'd prefer.

Please handle it carefully and avoid contact with skin or eyes, as concentrated fragrance oil can cause irritation. If you can, pop it in a sealed bag and keep it away from children and pets.

There's no need to clean up any spillage before taking photos - just photograph it as it arrived. Submit a report on our Damaged or Missing Item page and we'll arrange a replacement straight away. You won't need to return the damaged item.

In most cases, no. We don't need the item back before we send a replacement or issue a refund. We may ask for photos to support our investigation, but once those are provided and verified, we'll get your resolution sorted without requiring a return.

We'll confirm all of this when we respond to your report.

Before getting in touch, it's worth trying a few things that tend to resolve most cases.

• Check your tracking for the latest status - it may show a delivery attempt, a safe place, or a depot hold.
• Ask your neighbours, as couriers sometimes leave parcels with adjacent properties.
• Have a look in any safe spots around your home.
• Check whether a card has been left by the courier.

If your tracking shows it as delivered but you haven't received it, or if there's been no update for more than 3 business days past your expected delivery date, please submit a report on our Damaged or Missing Item page and we'll get on it.

Once you've submitted a report, we'll open a formal investigation with the courier within 24 hours. These typically take 3-5 business days to conclude, and we'll keep you updated along the way.

If the courier confirms the parcel is lost, we'll dispatch a replacement or issue a full refund straight away - you won't need to wait for the investigation to finish before we start sorting things out.

We're sorry about that! Please visit our Damaged or Missing Item page and select "Wrong item received" to submit a report. A photo of what you received along with your order number is really helpful.

We'll get the correct item dispatched to you as a priority and send a prepaid label for the return of the wrong one. You won't need to send it back before we ship the right item.

If your parcel arrived but something's missing, first check your order confirmation to see whether all items were in the same shipment - some orders are sent in multiple parcels.

If everything was expected together, please visit our Damaged or Missing Item page and select "Item missing from my order". We'll dispatch the missing item as soon as your report is verified.

Yes, please do. Even if everything looks okay, fragrance bottles can develop hairline cracks or internal damage that isn't immediately visible. It also helps us spot patterns with specific couriers or packaging so we can keep improving.

You can report it on our Damaged or Missing Item page - if the item checks out fine, no further action will be needed.

For verified damage and missing item claims, we aim to dispatch replacements within 1 business day of confirming your report. You'll receive a new shipping confirmation and tracking number by email as soon as it's been collected by the courier.

We want to make sure every customer leaves happy. If the resolution we've offered doesn't feel right, please reply to our response email and let us know.

We'll pass your case to a senior member of our customer care team who will review it and get back to you directly. We're committed to making things right.