Track Your Order

Enter your order number or tracking number, along with the email address or phone number used at checkout, into the tracking box above. If your tracking does not appear immediately, please check back later - courier portals can take up to 24 hours to refresh after we hand over your parcel.

Your order number is on your confirmation email and usually starts with a # followed by numbers. Tip: If you cannot see the email, check your junk, spam, or promotions folders, as automated emails often land there.

Alternatively you can view all of your orders by logging in at http://account.theessencevault.co.uk/

Tracking details are sent once your order is dispatched. Orders placed on weekdays before 8am GMT are usually processed the same day. During weekends, Black Friday, or busy offer periods, dispatch may take a little longer.

Please allow 48 hours for your dispatch email to arrive before contacting our team.

Standard UK delivery takes 1-3 working days from the moment your order is dispatched. During major sales or courier network delays, this can occasionally take longer. You can find your tracking link in your dispatch email, which will always provide the most accurate, real-time updates. Alternatively, you can retrieve your tracking link at any time by logging in to your account at http://account.theessencevault.co.uk/.

Yes! This means your fragrance has left our warehouse and is sitting on a trailer waiting for the courier's initial intake scan. The tracking link will update as soon as they process it at their sorting hub. Please check again the following working day.

Couriers occasionally leave parcels in safe places or with neighbours. Before contacting us, please:

1. Check your tracking link for a delivery photo or GPS location.

2. Check behind bins, porches, and with your immediate neighbours.

If it has been 24 hours since the "delivered" scan and you still cannot locate it, contact us with your order number.

We process orders immediately to ensure fast delivery, meaning we are usually unable to change an address once an order is placed. However, once you receive your tracking link, you can often update your delivery preferences or divert the parcel to a pickup shop directly through the courier's tracking portal.

The courier will normally attempt redelivery, leave the parcel in a safe place, or leave it with a neighbour. Check your tracking link carefully - it will outline exactly where the parcel was left or what steps you need to take to rearrange delivery.

While most UK orders arrive within 1-3 working days, extreme weather, peak holiday volume, or localised courier issues can cause delays. If your tracking hasn't updated for 5 consecutive working days, please reach out with your order number so we can investigate.

Delivery days depend on the courier. While some couriers deliver on Saturdays, weekends and bank holidays are not officially classed as working days. Orders placed late on Friday or over the weekend will begin processing on Monday.

Try entering any alternative contact details you might have used into the tracking box above. If you still cannot access it, contact us with your full name, delivery postcode, and the items ordered so we can locate your tracking link.

Because our warehouse works quickly to dispatch your fragrance, we cannot guarantee cancellations once an order is confirmed. Please contact us immediately, but if the order has already entered processing, you will need to follow our returns process once the item arrives.

We are so sorry about this, but we are more than happy to organise a replacement or refund for you. Please contact us immediately with:

1. Your order number.
2. 2-3 clear photos of the damaged item or the parcel as it arrived.
   
   

Providing these details straight away allows us to resolve the issue for you rapidly.

If you have waited the recommended timeframes above and still need help, please contact our customer care team. Always include your order number (#) in your first message so we can solve your issue without asking you for more details.