Shipping Policy

We want to get your new favourite scent to you as quickly and safely as possible. We ship all orders using fully tracked services from our trusted partners: Royal Mail, Evri, DPD, An Post, and FedEx.

We aim to dispatch all orders within 1 working day. Orders placed before 8 AM Monday to Friday are normally processed and shipped on the same working day. Orders placed after 8 AM on a Friday, or over the weekend, will be dispatched on the following Monday (excluding bank holidays).

To keep our fragrance prices as low as possible, we don't hide shipping costs inside the bottle price. Instead, we keep our postage rates transparent and affordable so you only pay for exactly what you get.

Delivery Options & Pricing

UK Delivery

  • Standard UK Delivery: Delivered within 2-3 working days via Evri 48-hour tracked service for £2.45.
  • Express UK Delivery: Delivered within 1-2 working days via Royal Mail Tracked 24 service for £4.65.

Please note: For deliveries to the Scottish Highlands, Northern Ireland, the Channel Islands, and other remote UK locations, please allow an extra working day for your order to arrive.

Ireland Delivery

  • Standard Delivery: Delivered within 2-3 working days via An Post tracked service from €2.99.

EU Delivery

  • Standard Delivery: Delivered within 3-7 working days via DPD tracked service from €5.99.

Good news for EU customers: We ship strictly "Duties Paid". This means no surprise customs fees at your door - just your new fragrance.

We currently ship to the following EU countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.

USA Delivery

  • Standard Shipping: Delivered within 3-7 working days via FedEx tracked service for $10.99.
  • Express Shipping: Delivered within 3-5 working days via FedEx tracked service for $13.00.

Please note: We cannot currently deliver to Alaska or PO Boxes.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can track your package and get real-time updates on our dedicated Order Tracking page.

Subscription Orders

If you are a subscriber, your recurring subscription orders will be sent using the same courier and shipping method selected when the original subscription was started.

Peak Periods & Adverse Weather

Black Friday & Busy Periods: During major sales events like Black Friday, or other exceptionally busy periods throughout the year, please allow an extra 3-5 days for processing. Express Shipping will always be prioritised during these times.

Adverse Weather & Strikes: In the event of courier strikes, non-working times, or adverse weather conditions, we cannot guarantee delivery times. We cannot refund any orders that have already been dispatched until they arrive with you. In the event of a lost or wrongfully delivered parcel, we will only be able to resend the order.

If you have any queries regarding shipping, drop us an email at hello@theessencevault.co.uk or reach out via our Contact Us page.